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Shipping & Returns

We ship using UPS or USPS.


For the best online cigar buying experience, the faster a product can be shipped from our premium humidor to yours, the better. We have multiple shipping carriers in order to deliver the finest, premium cigars money can buy, on time and fresh to you. Many different shipping time-frame options are available to choose from upon checkout as well.


Order Processing
All web site orders placed before 4:00pm EST(Mon-Fri) will ship the same day, pending credit card approval.  Should a delay in shipping occur, we will post a message to your account area as well as send you an email notification.  Tracking information will be available from the time the items leave our facility - whether through USPS or UPS.


Signature May be Required
All orders sent USPS include delivery confirmation and are trackable from time of departure from our locations. 


UPS orders are also trackable and include delivery confirmation, but UPS may not deliver your package unless someone is available to sign for it.


PLEASE NOTE: UPS reserves the right to refuse dropping off (without a signature) any packages suspected of containing tobacco products, if being delivered to a residence.



DELIVERY OPTIONS

Continental United States
Our standard shipper is USPS.


For UPS orders the standard delivery service is "UPS Ground". Origin Zip Code is 03042.


GUARANTEED delivery services include:


  • UPS 2nd Day Air - delivery on the second business day
  • UPS Next Day Air (AM or PM) - delivery on the next business day

Non-guaranteed delivery services include:


  • UPS Ground
  • US Postal Service

Alaska or Hawaii
If you live in Alaska or Hawaii you can still receive our fine products. In the rural areas of both states, an additional $10 shipping charge may be assessed by the carrier. The zip code entered on your order form will determine your rate.


International Orders
To place an international order, please contact our Customer Service Department at 001-603-436-5363 or email us at orders@federalcigars.com and one of our representatives will assist you right away.


  1. International orders MUST be prepaid and the only accepted forms of payment is credit card or money order.
  2. Shipping costs are based on value and weight.
  3. All duties are the responsibility of the customer.

PO Boxes, APO/FPO

If your only shipping option is a PO Box we ship via the United States Postal Service.


Ship-To address
For online orders we require a "shipping" address, which is not necessarily the same as the "billing" address. Upon registration, the shipping address is automatically defaulted to the billing address. You may add a separate shipping address thereafter.When a billing address is updated, its corresponding shipping address will be automatically updated as well. All other shipping addresses and preferences will remain unchanged.



IMPORTANT: ALL FIRST ORDERS
In order to protect ourselves, and our valued customers, from fraud, the first order made as a new customer must be shipped to the billing address which corresponds with the payment method used. Your payment card account billing address must match the shipping address